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Yes, you may see your
sample before you pay. We take all special
request and creative ideas for your card. There is no extra fee
for the designing of your card, the samples we send you or the amount of text on the cards.
Envelopes are include in all orders with the exception of postcards,
which need no envelopes.
Our Step by Step Process
Why do we need an order form?
Each order form that comes in is put in line to be processed.
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We take your order form and get the
information that is on it to start your design. We use the fonts
you chose, the colors, the photos, the wording, etc. and we design the
card using your specifications. You must go through the CHECKOUT
process for us to receive your order form.
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You may enter your credit card info
OR you may choose Call-In Payment
by clicking the little down arrow on the right side of the box.
We then design your card sample and e-mail it to you. After you
Approve the card and are ready to have them processed, you may
call us (if you chose the Call-In option) to let us know you are
ready at 609-294-1218 and give us your credit card info. We
offer this option for customers who don't feel comfortable about
adding their payment info on an order form. If you entered your
credit card, we will process your card and get the order sent to
the printer.
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After we get the card designed, usually in
1 to 2 days, we send you an e-mail sample so that you can view it, proof
it for spelling errors, photo alignment, etc.
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If any changes need to be made, you send
us an e-mail or you may call us with your changes and we make the
adjustments and re-send you the new edited sample to view. We can
do this for as many times you need until we get it just right. If
no changes are needed we go to the next step.
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Once your card has been viewed and proofed
and if needed, edited and you are ready to have them processed, you can
let us know by e-mail or a phone call and we will send them to the
printer. This is when we will charge your card or ask you for
payment information if you chose Call-In or Mail-In on the order form. It will take the printer 2 to
3 business days to get your order printed and shipped out directly
to you.
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If you decide that you do not like the
card design or don't want it, just let us know by either a phone call or
an e-mail and we will cancel the order. Nothing will be charged to
your card. You are under no obligation to buy cards from us.
We'll remove your order and credit card info, if you entered it on the
form. We do not store credit card info on our system.
If you have any questions or need help
you may call us at 609-294-1218 or e-mail us at
diane@customshots.com.
We realize that there are some people out
there that are a little unsure about placing their credit card
information online. We use a secure server to store our orders, so
any information you send us is safe and secure. We don't give your
information to anyone else or sell it to anyone else.
You may also choose Mail-In or
Call-In in the payment section if you do not want to supply any
credit card info until you see your proof and have approved it for
printing.
Help with the order form...
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After you have filled out the options that
you'd like on the card and entered how many cards (minimum of 30) you'd like to order,
Click the ADD button.
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This brings you to a new page where you
will find your pricing, estimate your shipping and enter a discount code
if you ordered 50 or more cards. If you have made any changes,
Click the Update button to update your order totals. If
you want to come back to the order later Click the Save
button. This will save your order so that when you come back at a
later time you can pick up where you left off. After you made your
entries, or changes and are ready to continue with the ordering process,
Click on the Checkout button. You will then be
prompted to enter your e-mail and password as either a new customer or a
return customer. Enter in your info and follow the screen prompts from
there.
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If you have photos to send us you may,
Mail them by regular mail, Scan them at 300 dpi or better and e-mail
them to us. We are currently having problems with the upload
features so we suggest you just send them via e-mail. If they are
large files, you can try
www.YouSendIt.com, which is a great way to send large files over the
internet free of charge.
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